Warranty
If a product is defective and if written notice of the defect is given to Artmatrix within the APPLICABLE WARRANTY PERIOD, then Artmatrix at its option will either repair or replace the defective product with a comparable component or product.
To report a defective product, the customer has to write to the customer service team (enquiry@artmatrix.com.my), together with photographs of the defective item. To ease communication, please send at least 3 photographs of:-
- Product Purchased
- Damage Part / Defect Area
- Warranty Tag
The following cases are not covered by the Warranty – regardless of the value involved:
- Product parts that are subject to general wear (such as castors, upholstery fabrics, gas lift units, surfaces of frames and tables, table edges, etc.)
- Defects caused by incorrect use (e.g. the use of soft castors on carpeted floors)
- Defects caused by incorrect handling or non-observance of the operating instructions.
- Defects resulting from improper interventions or maintenance by persons who have not been authorized by Artmatrix.
Important information regarding leather and wood:
The leather is a natural product. Scars, cracks, and creases are all proof of the authenticity of the material. These typical features do not give cause for complaint.
Wood is a natural product, which means that differences in color, gains, and structure cannot always be avoided. This applies to the colors in color charts and subsequent deliveries. These deliveries do not give a cause of complaint.
Services provided under the terms of warranty:
The spare parts which are necessary in order to eliminate any faults shall be supplied free of charge (this includes shipping and packaging)
A customer service team shall repair the products on the premise of the customer in Malaysia.