If a product is defective and if written notice of the defect is given to Artmatrix within the APPLICABLE WARRANTY PERIOD, then Artmatrix at its option will either repair or replace the defective product with a comparable component or product.
To report a defective product, the customer has to write to the customer service team (firstname.lastname@example.org), together with photographs of the defective item. To ease communication, please send at least 3 photographs of:-
The following cases are not covered by the Warranty – regardless of the value involved:
Important information regarding leather and wood:
The leather is a natural product. Scars, cracks, and creases are all proof of the authenticity of the material. These typical features do not give cause for complaint.
Wood is a natural product, which means that differences in color, gains, and structure cannot always be avoided. This applies to the colors in color charts and subsequent deliveries. These deliveries do not give a cause of complaint.
Services provided under the terms of warranty: